The Woolf Pack

Retail FAIL

So I have two rants to talk about. The first was a recent trip to Target.

I love me some target, but after my last visit left me disgruntled I will think twice about going there again. (I’m sure I’ll be there next weeK).

I received a 10% off coupon to use towards a total purchase. We bought maybe $12 worth of stuff, so $1.20 wasn’t that much off, but to me, it was enough! The young cashier scans the coupon and her computer makes this HUGE noise with a big red X on the screen. She says: “I”m sorry this isn’t valid.” And I rebuked, “Yes it is, it doesn’t expire until March 23rd and I haven’t used it yet.” So she flips on her “help me” light and a useless manager comes over and says “I”m sorry, all I can do is give you an 800# to find out why it won’t work.” I ask, “You can’t override for TEN percent? I just received this in the mail last Thursday.”

As I walked away with my purchase in hand (sadly it was stuff we needed.) I said audibly for the manager to hear “So much for customer service.”

Secondly, we haven’t had cable in over a year. It’s not because I think TV is a waste of time or anything like that, it’s simply for the $$ factor. That said we probably haven’t saved any money b/c we just end up renting a lot more movies b/c there’s never anything on the 3 channels we do get. However, we usually had coupons for free movies, or did Blockbuster’s .99 or 1.99 rentals. With that mind we went last night to rent two movies, one of which was supposed to be only $1.99. When the total came to $11 for two movies, we were like, “huh?”

I found this article to sum it up:

Beginning this week, the largest U.S. movie rental chain started charging $5 for five-day, instead of full-week, rentals.

If the customer is late returning a movie, a $1-a-day late fee is tacked on for up to 10 days. On the 15th day, the customer is charged for the DVD, which could be $4.99 if it’s a sale bin title or $29.99 for a new release Blu-ray.

If the late DVD is returned within the next 30 days, the customer gets a store credit for the price of the movie minus $10 in late fees. So if the late DVD was a $29.99 Blu-ray movie, the customer gets a $19.99 store credit.

“We think this is very forgiving. You have 45 days to bring it back. It’s similar to what Redbox does,” said Michelle Metzger, Blockbuster spokeswoman.

All I can say is Blockbuster is now a BUST.

And that my friends is what you’d call a Retail FAIL.

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